The Plan Complaints Board now escapes the auditors' critical light, while there is still criticism of the Environmental Complaints Board.
Two and a half years ago, the National Audit Office and subsequently the State Auditors outlined for the first time that the waiting time to have a complaint processed in a number of different areas was too long.
During the relocation of government workplaces in 2017, a number of complaints boards were gathered in Nævnenes Hus in Viborg, which resulted in an accumulation of cases. The criticism in 2021 was that, after four years, the Ministry of Business still had not ensured satisfactory case processing times. It was unsatisfactory, the criticism read.
Since then, the National Audit Office has followed up, and a year ago an estimate for the first half of 2020 showed that the processing time had shortened in most boards, but that it was still too long in the Environment and Food Appeal Board and the Planning Appeal Board.< /p>
Now the auditors state in a new report that the case can be closed for the Planning Appeals Board, as there has been an ongoing improvement in the case processing time.
On the other hand, it is still too long in the Environment and Food Complaints Board, and the National Audit Office calls this "unsatisfactory". Therefore, the National Audit Office will continue to monitor the waiting period here and keep the State Auditors informed.
The National Audit Office's note can be read here.
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