This year, 17 electricity customers have either been successful or have reached a settlement with their electricity company because they have been unjustly charged extra. This was stated by the Energy Appeals Board, which is under the Danish Competition and Consumer Authority, in a press release.
Since the new year, the board has processed 20 cases. Those affected have been hit by so-called correction charges, where previously paid amounts have been changed.
For example, one of them was entitled to get almost 2000 kroner back after canceling a subscription with a company. The person never received the money, but instead received a correction charge of approximately the same amount a few months later.
It is very normal for electricity companies to correct bills, and most of the time this also happens according to the rules, it is said.
However, the cases show that it may be a good idea to be aware if you receive a correction charge from your company. This is according to Emil Kamp Kirkeby Jørgensen, chief consultant in the secretariat of the Energy Appeals Board.
- This applies not least to consumers who have recently terminated their agreement with an electricity company, the announcement says.
- Although correction charges are common, electricity companies must always be able to document that they are allowed to correct prices, and in the majority of the complaints mentioned, they have not been able to do so.
The board encourages you to contact the electricity company in the first instance if you receive an extra bill in the mail. In this way, you can ask the company to find documentation on the collection, as well as where it appears from the terms of your agreement.
Ultimately, you can complain to the Energy Appeals Board if it can be documented that you have contacted your company without being able to reach an agreement.
/ritzau/
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