Consumers who have paid too much on account to their electricity supplier may be owed money that the companies must pay back according to the regulations. Now Green Power Denmark and the Danish Consumer Council Think are warning against using the company ForbrugerKrav to get the money paid out.
ForbrugerKrav offers, for a fee, to help customers get their debts paid out to electricity suppliers. In return, the company takes 50 percent of the amount the customer gets refunded.
The high fee that ForbrugerKrav demands is being criticized by Green Power Denmark and the Danish Consumer Council Think, who encourage consumers to instead contact their electricity supplier themselves or go to the Energy Appeals Board if problems arise.
- The rules in this area are very clear and have just been tightened up. We recommend that consumers with debts first write to their electricity supplier. If you as a customer have a problem with your electricity supplier, you should contact the Appeals Board for the Energy Sector, which is a free and impartial body – unlike ForbrugerKrav, which adorns itself with borrowed feathers, says Martin Dam Wied, head of electrification at Green Power Denmark, in a press release.
According to the rules, electricity suppliers must repay overcharged accounts at least once a quarter. When changing electricity suppliers, the repayment must be made within four weeks.
Problematic ownership
Green Power Denmark also points out that there is a coincidence between the owners behind ForbrugerKrav and the electricity supplier Kärnfull. The organization therefore warns that the company may be used to attract new customers to the electricity company.
At the turn of the year, the Danish Parliament adopted a number of new rules for the electricity market, which, among other things, are intended to limit problems with excessive on-account charges and lack of refunds to customers.
The rules include, among other things, that electricity companies must make a deposit of DKK 1 million to Energinet's DataHub, and that it must be apparent from price portals if a company violates the rules.
At the same time, electricity suppliers who violate the rules may be quarantined from Energinet's DataHub and thus be prevented from getting new customers. In April 2026, Velkommen A/S and Nettopower ApS became the first companies to be affected by the scheme after late repayment of customer receivables.
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