The Consumer Ombudsman has reported the electricity company Grøn Elforsyning to the police.
- Grøn Elforsyning has contacted consumers by telephone without valid consent.
- In addition, the company's telephone salespeople have misled potential customers with untrue claims in order to get them to switch electricity companies. This is what consumer ombudsman Torben Jensen writes in a press release.
The electricity company has been reported for having violated the Marketing Act and the Consumer Agreements Act, it says. The case concerns 27 consumers who have complained to the Consumer Ombudsman.
17 of these write in their complaints that they have been misled by the telemarketers from Grøn Elforsyning. It appears from the complaints that the sellers have provided incorrect information.
For example, according to the Consumer Ombudsman, some of the sellers have presented themselves as employees of "Grøn Energi" or "Grøn El". In some cases, the sellers from Grøn Elforsyning have pretended to be from the consumer's current electricity company.
Grøn Elforsyning is not unknown to the authorities. According to Forbrugerrådet Tænk, the company has previously received two reprimands from the Danish Supply Authority. Both cases concerned the reporting of incorrect information to the website elpris.dk, which compares prices and products on the electricity market.
The Consumer Ombudsman has also tightened up the Consumer Agreements Act towards the company because the conditions for terminating its electricity contract were not clearly stated, it says.
Green Power Denmark has warned against "unscrupulous electricity companies"
The business organization Green Power Denmark warned Danish electricity customers earlier in October against what they called "unscrupulous electricity companies".
Here we were talking about companies that called consumers without their consent and then transferred the person to their own company without the consumer being aware of it.
Climate, Energy and Supply Minister Lars Aagaard (M) told Jyllands-Posten at the time that he would have introduced tougher penalties for electricity companies that flout the rules.
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