The Consumer Ombudsman has reported the electricity company Grøn Elforsyning to the police.
- Grøn Elforsyning has contacted consumers by telephone without having valid consent.
- The company's telemarketers have also misled potential customers with untrue claims in order to get them to change electricity companies. Consumer Ombudsman Torben Jensen writes this in a press release.
The electricity company has been reported for violating the Marketing Act and the Consumer Contracts Act, it says. The case concerns 27 consumers who have complained to the Consumer Ombudsman.
17 of these write in their complaints that they have been misled by the telemarketers from Grøn Elforsyning. The complaints indicate that the sellers have provided incorrect information.
For example, according to the Consumer Ombudsman, some of the sellers have presented themselves as employees of "Grøn Energi" or "Grøn El". In some cases, the sellers from Grøn Elforsyning have pretended to be from the consumer's current electricity company.
Grøn Elforsyning is not unknown to the authorities. According to the Consumer Council Think, the company has previously received two reprimands from the Danish Electricity Authority. Both cases concerned the reporting of incorrect information to the website elpris.dk, which compares prices and products on the electricity market.
The Consumer Ombudsman has also tightened the Consumer Contracts Act against the company because the conditions for terminating an electricity contract were not clearly stated, it says.
Green Power Denmark has warned against "unscrupulous electricity companies"
The trade organization Green Power Denmark warned Danish electricity customers earlier in October against what they called "unscrupulous electricity companies".
This involved companies that called consumers without consent and then moved the person concerned to their own company without the consumer being aware of it.
Minister of Climate, Energy and Utilities Lars Aagaard (M) told Jyllands-Posten at the time that he would have introduced harsher penalties for electricity companies that violate the rules.
/ritzau/
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