Norlys' customer service is currently extra busy on the phones because a large number of customers are currently receiving text messages from someone pretending to be Norlys. So-called phishing text messages. The company writes this in a press release.
- Since the phones opened this morning, we have had a queue, and the vast majority of the calls come from customers who have received this text message, which threatens to cut off the electricity if they do not pay a fake invoice, to which there is a direct link. We have reported the matter to the police and encourage our customers to delete the text messages, says Jess Bech, who is the private customer manager in Norlys' energy business.
The phishing text messages are very realistic, also because Norlys actually sends customers who have unpaid energy bills a friendly reminder via text message. However, Norlys never links to the bill in the text message itself, but simply asks the customer to pay the bill they have already received.
Customers who have clicked on the link are encouraged to contact the police.
It was only a few months ago that Norlys last experienced a similar phishing campaign.
- We are of course disappointed that Norlys' name and logo are once again being misused for fraud. The text messages currently circulating are confusingly similar to those that we also experienced many of our customers receiving this summer. I can only encourage our customers to generally be critical before clicking on links in both emails and text messages, says Jess Bech.
If you are in doubt whether you have an unpaid bill with Norlys, you can always check it on my norlys.dk, the company writes.
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